November 29, 2000

Charles Leo
Allstate Insurance
990 Stewart Avenue
Garden City, NY 11530

Dear Mr. Leo,

I wrote to you on November 15 to tell you how wonderful Allstate Insurance and John Occhiogrosso have been to me while taking care of our claim. (Our apartment at [address withheld], sustained a good deal of water damage after a fire in the apartment above us in the early morning of October 26.)

I am taking this opportunity to also express my deep satisfaction with Buddé French Cleaners. They have done such an extraordinary job taking care of all our damaged clothes, linens, etc. Ilan Yunger and Robert Teichman have been the models of sensitivity, understanding and sympathy.

As I mentioned in the previous letter, my dad's funeral was the day before the fire so the mess in my apartment was an added emotional problem we did not need. Thanks to all the wonderful people at Buddé French Cleaners and Allstate, at least the practical problems are being taken care of with professionalism and humanity.

My gratitude for everyone and for everything they have done. My compliments, as well, for having such extraordinary people working with you and for you.



Inta Dravenieks-Lewis
Executive Manager
Office Operations